Attempting a landing.
Settle for a seat.
Mom wants to tell you about something to look out for,
OK Mom, I'll turn it over to you now.
Right before Christmas my husband purchased a gift card from Krystal.
That is a hamburger place here in the South.
He went in gave the cashier $25 dollars and walked out with his gift certificate.
I gave the gift certificate to my Dad for Christmas because he and my Mom like Krystal.
But it wasn't until about 2 weeks ago that they decided to use it.
Well, when they did, that cashier said it was only worth $10.
They even had the manager check.
So, I know my husband paid $25, but the cashier he bought the card from only put $10 on it,
and in all likelihood pocketed the rest.
I don't know that for sure but if I were a betting woman that is what I was bet.
That $15 went somewhere.
So, I contacted Krystal headquarters and asked that they send my parents
that $15 credit. I didn't want anything and stated so in my letter.
Well within the week, Krystal not only apologized, they sent my parents a $50 gift card, and
they also sent the same to me.
So, I have to praise Krystal for their response, they went above and beyond.
But here is what I want to say:
please make sure whenever you purchase a gift card, especially with cash
to watch what the register rings up.
I myself probably would never even think to watch.
Because even if my husband had checked the receipt it would have said $10 and then it would have been the cashiers word against my husband.
It was just a lesson learned, and one I had never encountered before, or to be truthful, one I had never even considered!
But, I do have to give credit where credit is due,
Krystal stepped up to the plate and hit a home run.
Thank you Krystal.